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Shipping & Return - Surg Tools
🚚 Shipping Information
At Surg Tools, we ensure fast, secure, and reliable global shipping for all surgical instrument orders.
Shipping Options
| Method | Delivery Time | Best For | Tracking |
| Express (DHL/FedEx) | 3-7 business days | Urgent orders | Yes |
| Air Freight | 7-15 business days | Medium-sized orders | Yes |
| Sea Freight | 20-45 business days | Large bulk orders | Yes |
Shipping Costs
Calculated at checkout based on weight, destination, and shipping method.
Free shipping available for orders over $500 (conditions apply).
International Shipping Details
✔ Export Documentation: We provide all necessary paperwork (commercial invoice, packing list, certificates).
✔ Customs & Duties: Buyer is responsible for import taxes (contact local customs for estimates).
✔ Restricted Countries: We comply with international trade laws—some restrictions may apply.
Order Processing Time
Standard Orders: 2-3 business days (excluding weekends/holidays).
Custom Orders: 10-15 business days (varies by complexity).
🔙 Returns & Exchanges
We stand by the quality of our surgical instruments. If you’re not satisfied, we offer a hassle-free return process.
Return Policy Overview
| Condition | Timeframe | Refund Type | Return Shipping |
| Defective/Damaged | 30 days | Full refund or replacement | Covered by us |
| Wrong Item Shipped | 30 days | Full refund or exchange | Covered by us |
| Non-Defective Returns | 15 days | Store credit (case-by-case) | Customer pays |
How to Initiate a Return
Contact Us: Email returns@surgtools.com with your order number and issue.
Get Approval: We’ll provide a Return Authorization (RA) number.
Ship Back: Send items in original packaging with the RA number visible.
Refund/Replacement: Processed within 5 business days of receipt.
Non-Returnable Items
Custom-made instruments (unless defective)
Opened sterile products (for safety reasons)
Special orders (marked as non-returnable at purchase)
📦 Packaging & Damaged Shipments
If Your Package Arrives Damaged
Take Photos of the damaged box/items.
Contact Us Immediately (within 48 hours of delivery).
We’ll Resolve It: Fast-track replacement or refund.
Lost or Stolen Packages
File a claim with the shipping carrier (we’ll assist).
If unresolved, we’ll reship or refund at our discretion.
Contact us
At Surg Tools, we don’t just manufacture instruments—we enable medical professionals to save lives with confidence. Our mission is to continuously innovate, expand our product range, and strengthen our global presence while maintaining uncompromising quality.