FAQs - Surg Tools
We specialize in high-precision surgical instruments, including:
✔ General Surgery (scalpels, forceps, scissors, retractors)
✔ Dental Instruments (extraction forceps, elevators, mirrors)
✔ Orthopaedic Tools (bone saws, drills, hammers)
✔ Ophthalmic Instruments (cataract knives, speculums)
✔ Plastic & Reconstructive Surgery (rhinoplasty sets, liposuction cannulas)
Yes! We hold:
✅ FDA (U.S. Food & Drug Administration)
✅ ISO 13485:2016 (Medical Devices)
✅ ISO 9001:2015 (Quality Management)
✅ CE & UKCA Marking (EU & UK Compliance)
✅ SIMAP & Sialkot Chamber of Commerce Certifications
Our state-of-the-art facility is located in Sialkot, Pakistan—the global hub for surgical instrument manufacturing.
All our surgical instruments are crafted from premium medical-grade stainless steel (420, 304, and 316L variants) that meets international ASTM standards. Our materials are:
Rust and corrosion resistant
Autoclavable (up to 135°C/275°F)
Non-magnetic (for MRI compatibility where required)
Free from toxic materials and latex
Each instrument undergoes rigorous quality control:
CNC machining for micron-level accuracy
Laser measurement for dimensional verification
Edge retention testing for sharpness durability
Functional testing by quality assurance specialists
Final inspection before packaging
Our standard production and shipping timelines are:
Order Type | Production Time | Shipping Time |
---|---|---|
Standard Catalog Items | 7-10 business days | 3-5 days (express) |
Custom Instruments | 15-30 business days | 3-5 days (express) |
Bulk Orders (500+ units) | 30-45 business days | Sea freight options |
Expedited production available for urgent requests (additional charges apply)
We operate under standard Incoterms 2020:
EXW (Ex Works): Buyer arranges all transport
FOB Karachi Airport: We deliver to airport
CIF: We arrange sea freight to your port
DDP: Door delivery with duties paid (available select countries)
We provide:
HS code classification (9018.90/9018.31)
FDA device listing numbers
EUDAMED registration (for EU customers)
Country-specific regulatory support
Pre-shipment documentation review service
Yes, we supply comprehensive care instructions including:
Proper cleaning protocols
Sterilization parameters
Lubrication schedules
Inspection criteria
Sharpening recommendations (for cutting instruments)
Service requests can be submitted:
Via our online portal
By email to support@surgtools.com
Through your dedicated account manager
Emergency 24/7 support for critical care facilities
For additional inquiries, please contact our customer service team who will respond within 2 business hours during our operating hours (GMT+5).
A: Tracking numbers are emailed once shipped. Use our Order Status Portal for updates.
Contact us within 24 hours of ordering. Changes later may delay shipment.
Yes! Provide your facility’s receiving details at checkout.
Email us immediately. We’ll send the correct item and cover return shipping.