FAQs

FAQs - Surg Tools

We specialize in high-precision surgical instruments, including:
✔ General Surgery (scalpels, forceps, scissors, retractors)
✔ Dental Instruments (extraction forceps, elevators, mirrors)
✔ Orthopaedic Tools (bone saws, drills, hammers)
✔ Ophthalmic Instruments (cataract knives, speculums)
✔ Plastic & Reconstructive Surgery (rhinoplasty sets, liposuction cannulas)

Yes! We hold:
✅ FDA (U.S. Food & Drug Administration)
✅ ISO 13485:2016 (Medical Devices)
✅ ISO 9001:2015 (Quality Management)
✅ CE & UKCA Marking (EU & UK Compliance)
✅ SIMAP & Sialkot Chamber of Commerce Certifications

Our state-of-the-art facility is located in Sialkot, Pakistan—the global hub for surgical instrument manufacturing.

All our surgical instruments are crafted from premium medical-grade stainless steel (420, 304, and 316L variants) that meets international ASTM standards. Our materials are:

  • Rust and corrosion resistant

  • Autoclavable (up to 135°C/275°F)

  • Non-magnetic (for MRI compatibility where required)

  • Free from toxic materials and latex

Each instrument undergoes rigorous quality control:

  1. CNC machining for micron-level accuracy

  2. Laser measurement for dimensional verification

  3. Edge retention testing for sharpness durability

  4. Functional testing by quality assurance specialists

  5. Final inspection before packaging

Our standard production and shipping timelines are:

Order TypeProduction TimeShipping Time
Standard Catalog Items7-10 business days3-5 days (express)
Custom Instruments15-30 business days3-5 days (express)
Bulk Orders (500+ units)30-45 business daysSea freight options

Expedited production available for urgent requests (additional charges apply)

We operate under standard Incoterms 2020:

  • EXW (Ex Works): Buyer arranges all transport

  • FOB Karachi Airport: We deliver to airport

  • CIF: We arrange sea freight to your port

  • DDP: Door delivery with duties paid (available select countries)

We provide:

  • HS code classification (9018.90/9018.31)

  • FDA device listing numbers

  • EUDAMED registration (for EU customers)

  • Country-specific regulatory support

  • Pre-shipment documentation review service

Yes, we supply comprehensive care instructions including:

  • Proper cleaning protocols

  • Sterilization parameters

  • Lubrication schedules

  • Inspection criteria

  • Sharpening recommendations (for cutting instruments)

Service requests can be submitted:

  • Via our online portal

  • By email to support@surgtools.com

  • Through your dedicated account manager

  • Emergency 24/7 support for critical care facilities

For additional inquiries, please contact our customer service team who will respond within 2 business hours during our operating hours (GMT+5).

A: Tracking numbers are emailed once shipped. Use our Order Status Portal for updates.

Contact us within 24 hours of ordering. Changes later may delay shipment.

Yes! Provide your facility’s receiving details at checkout.

Email us immediately. We’ll send the correct item and cover return shipping.